Shipping policy

At Digitoo, we are committed to delivering your orders quickly and safely. Please review our shipping policy below.

1. Order Processing Time

• All orders are processed within 1–3 business days.
• Orders are not processed or shipped on Sundays or public holidays.

2. Shipping Time

• Standard Delivery Time: 3–7 business days across Pakistan
• Delivery times may vary depending on your location and courier service.

3. Shipping Charges

• Shipping charges are calculated at checkout.
• We may offer free shipping on selected products or promotions.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via SMS or email.
• You can track your order through the courier service.

5. Delivery Issues

• Please ensure your address and phone number are correct.
• Digitoo is not responsible for delays caused by:
  • Incorrect shipping details
  • Customer unavailability
  • Courier delays

6. Failed Delivery

• If delivery fails due to customer unavailability, the order may be canceled and no re-shipping will be provided.

7. Damaged or Lost Packages

• If your order arrives damaged, contact us within 24 hours with proof (photos/videos).
• We will review and assist accordingly.

8. Contact Us

For any shipping-related queries:

• Email: digitoodigitoo@gmail.com
• Response Time: 24–48 hours